You decide you want to place an order of promotional USB flash drives, custom branded with your logo. You run through the entire order process; get quotes, get your custom virtual proof, all the way to the invoice, all with great customer service. You finally receive the customized USB drives, and you love them.
What happens next? Is that the end of your interaction?
If you happened to order from PromotionalDrives.com then no, it is not.
In an industry that typically works on a transactional basis, we here at Promotional Drives pride ourselves on taking a relationship based approach. If you have had previous experiences of communication dropping off after a sale is made in the promotional products industry, we promise you will never experience that from us.
We understand you may have questions and feedback after receiving your branded USB Drives, and we realize the importance of maintaining the quality of communication after your purchase, which is why we assign you a dedicated account manager during your first purchase. Account managers are there to take care of your needs on an ongoing basis.
Here is how it works – after your sales representative guides you through the sales process for your very first order, they will assign you a dedicated account manager. Your account manager will ensure the following:
- Your account manager will pro-actively follow up with you to check in how everything is. After you receive your first order, we are as easy to reach as we were before the order. We understand that you may have questions and feedback and we always love hearing these and helping in any way we can. Our communication will not drop off.
- If there is a problem with your USB drives, your account manager will arrange to have the order picked up from wherever you are, and will get it corrected right away. At no extra charge! We pride ourselves on our quality standards, and our quality assurance processes are quite stringent for assuring quality of both – the printing/branding as well as the USB chips themselves. However we understand there is always a possibility that something can go wrong. This is why we offer a 12 year warranty on all our promotional USB drives.
- If you are planning to place a repeat order with the artwork and data from a previous order, no need to go through the process of sending artwork and data that you have already sent us before. We focus on building ongoing relationships with all our customers. After your first order, your account manager will make any future orders as easy as possible for you, and can be reached directly at any time. Part of this involves keeping your artwork and data on file.
Ready to place an order for your own promotional USB Drives? Get started by clicking here for a quote.